We guarantee professional and personal support services in English throughout the year. We provide fast, competent and comprehensive support services to all of our customers.

You can reach our Support Team via support(at) at any time or via phone +45 75 33 88 89 (press 1) within normal opening hours:

  • Monday to Friday 07.00 - 18.00 CET

Outside normal opening hours, only customers with current valid PPS username can call the Support Hotline on +45 4074 9889. The Support Hotline can also be reached via our normal office phone +45 75 33 88 89 by pressing 9 after the message. 

US/Canada customers:

Customers from US/Canada who have purchased PPS through The Weather Company and with a PPS username containing the 'WSI' prefix, should refer to the following contact information accordingly:

Alternatively, please go to The Weather Company's support website here.